Frequently Asked Questions

Advance tickets for all Sweetwater Music Hall shows are available at We sell tickets exclusively through Etix.  Tickets purchased from other sources may be re-sale tickets and/or fraudulent and if so may not be honored. 

You can also purchase advance tickets at the venue any evening we have a ticketed event (service and facility fees apply). The box office is open starting one hour before the show and stays open until about 2 hours after show time (this may vary in either direction based on the show, set times, etc.).  Please note, if there is a long line of people waiting to get into that night’s show, we may ask you to wait until those customers have been admitted before we sell you tickets for a future event. 

If tickets are still available, they will go on sale at the door 1 hour before showtime on a first-come, first-served basis; ticket limits may apply. We take cash and credit cards (technology willing) at the door. Please note that there is a $4.00 per ticket facility fee added to the published Day of Show price of all tickets sold at the door.

Ticketing fees cover the costs of doing business, such as an online ticketing service and website.  We try to keep our fees as low as possible. 

All tickets purchased are held at Will Call for pick up on the night of the show.  We are a paperless venue; we do not print out tickets.

Doors typically open one hour before show time unless otherwise noted.  The Cafe and Bar open at 4 p.m. for happy hour and dinner so ticket holders can enjoy drinks and a delicious meal before the show.

Will Call opens at the same time as doors. This is typically one hour before show time unless otherwise noted.

Every guest has to check in at the Will Call table to verify their age before receiving a wristband or hand stamp.

Every guest has to check in at the box office table, whether they bought tickets in advance, are buying at the door, or are on a guest list.  There is one line for all guests to check in; if you are eating in the Cafe, please be aware that each member of your party will at some point need to visit the box office table to check in for the show.

General Admission events are primarily STANDING ROOM ONLY (unless otherwise noted). For some of these events there may be  limited seating available on a first-come, first-served basis. A seat is never guaranteed for a general admission show.

Most of our shows are All Ages (no babes in arms) unless otherwise noted. Some shows are 21+ ONLY, please check the ticketing website BEFORE you purchase tickets to be sure!  Every person entering the venue is required to have a ticket, regardless of age.

All ticket sales are final; refunds are given only if an event is canceled.

If you have tickets purchased under your name, but need someone else to pick some or all of them up, there is no need to call or contact us. To transfer tickets, please do the following:

  • provide the person picking up your tickets with a copy of your photo ID along with a note authorizing them to claim some or all of your tickets (a text with a photo of the ID attached is fine).  Please also give them your order confirmation number for backup.

If your friend/spouse/partner/parent, etc. purchased the ticket(s) and you are arriving first or otherwise want to pick them up, they can do the following to transfer the ticket(s) to you:

  • Provide you with a copy of their photo ID along with a note authorizing you to claim some or all of their tickets (a text with a photo of the ID attached is fine).  Please be sure to get their order confirmation number too in case we can’t locate the order under their name.

Send an e-mail to [email protected] before 4 p.m. on the Monday you want to perform.

Yes, and it’s delicious! Our restaurant is open and serving our full menu until 9 p.m. The Rock & Rye serves a variety of freshly prepared delicious seasonal menu items and includes both vegan and vegetarian options. Please visit our Restaurant page for more info, hours of operation, and sample menus.

There is ample parking available in downtown Mill Valley and many public lots that are easily accessible. Please be sure to observe all posted signs regarding parking and parking meters, and do not park in prohibited spaces or areas. As a courtesy to our neighbors, please park in city lots rather than residential areas and please avoid Bayview and Lovell Avenues. We offer validation for the Sunnyside lot – ask for it at the Cafe register.

Yes, the restaurant, concert hall, and restrooms are all wheelchair accessible. If you would like to request a wheelchair seating location or have other ADA needs, please e-mail [email protected] as soon as you purchase your ticket. We will do everything possible to accommodate your request.

Send your stuff (press kit, photos, links to video, etc.) to [email protected].  Please note that we are not able to accept in-person submissions; your best chance of hearing back from us is to send an e-mail. Thank you!

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